Return & Replacement Policy

At Livira Elegants, customer satisfaction is our priority. Please read our Return & Replacement Policy carefully before placing your order.

1. Returns & Replacements

We accept returns or replacements only if the product received is damaged, defective, or incorrect.

To be eligible:

• The issue must be reported within 48 hours of delivery.
• The product must be unused, in its original condition, and with all original packaging intact.

2. Non-Returnable Items

Due to hygiene reasons and the delicate nature of fashion jewellery, we do not accept returns or replacements for:

• Change of mind
• Personal dislike or preference
• Used or worn products
• Products damaged due to improper handling or misuse
• Slight variations in colour caused by lighting, photography, or screen settings

3. Return & Replacement Process

To request a return or replacement, please share the following:

• Order Number
• A clear unboxing video (mandatory, without cuts or edits)
• Clear photos showing the issue

Contact us:
Email: liviraelegants@gmail.com
WhatsApp: +918778144475

4. Replacement

If your request is approved:

• We will replace the damaged or incorrect product, subject to stock availability.
• If the same product is unavailable, we will offer a suitable alternative or process a refund.

5. Refund Policy

• Refunds are applicable only if a replacement cannot be provided.
• Approved refunds will be processed to the original payment method within 5–7 business days.

6. Order Cancellation

Orders cannot be cancelled once they have been confirmed, as we begin processing them immediately. Please review your order carefully before completing your purchase.

7. Important Note

• An unboxing video (without cuts or edits) is mandatory for all damage, defect, or wrong item claims.
• Claims submitted without proper proof may not be accepted.
• Livira Elegants reserves the right to reject any claim that does not meet the above conditions.